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ERP Adoption & Optimisation Lead - Al Laith Group

United Arab Emirates
Full time
On-site

Job description

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Reports to: Digital Operations Director/Manager 

Purpose: Own the end-to-end adoption, optimisation, and continuous improvement of the ERP system across the business, ensuring it supports scalable, disciplined operations across rental, projects, and asset management.

Key Responsibilities
 
1. ERP Ownership & Governance
  • Act as the single point of accountability for ERP usage
  • Define and enforce ERP governance rules
  • Be the escalation point between:
    • Operations
    • Finance
    • Commercial
    • IT
    • External vendors
2. Process Mapping & Redesign
  • Map current vs required workflows:
    • Hire-to-invoice
    • Project mobilisation
    • Stock control
    • Asset movements
    • Cost capture
    • Damage / loss / variation handling
    • Purchasing
    • Finance
  • Redesign processes where ERP friction exists
  • Standardise processes across business units
3. System Optimisation & Gap Resolution
 
Identify:
  • Misconfigured modules
  • Workarounds
  • Broken workflows
  • What is the current ERP system not doing that it was meant to achieve
  • Which departments/divisions have not adopted the ERP and why?
Decide:
  • Asses the validity of the current system.  What works?  What does not?
  • Configuration change vs process change vs customisation
  • Manage ERP enhancements and upgrades
  • Translate operational needs into system requirements
4. Adoption & Change Management
  • Drive ERP usage across all Divisions and operational roles
  • Eliminate parallel systems (Google sheets, Excel, WhatsApp trackers, other logs / hand-written systems / side logs)
  • Design role-specific training and SOPs
  • Support leadership
  • Provide adoption metrics
5. Reporting & Decision Support
  • Ensure ERP reports reflect reality
  • Provide utilization reports for various assets across multiple Divisions
  • Be an integral part of our Digital Transformation Team 
  • Help various departments with data integrity
  • Build confidence in:
    • Asset utilisation
    • Project profitability
    • Billing accuracy
    • Cost leakage
6. People Leadership & Organisational Development
  • Lead, motivate, and develop the team across multiple functions.
  • Build a high-performance culture with clear roles, accountability, and consequences.
  • Recruit, develop, and retain key talent as the business scales.
  • Implement performance management, KPIs, and training plans aligned to business goals.
7. Governance, Systems & Process
  • Ensure the business operates in line with company policies, legal requirements, and industry best practices.
  • Drive the adoption of ERP system, asset utilization, fleet management, and CRM systems across the business where applicable.
  • Establish clear operating procedures, controls, and reporting rhythms.
Candidate Profile

Experience
  • Proven experience in ERP systems, adoption and implementation
  • Proven track record of leading systems change in medium to large organisations in the GCC.
  • Experience in Senior Operations / Management role 
  • Strong background in one or more of the following:
    • Change management and new systems adoption
    • Construction or major events Industry
    • Equipment rental, automotive, mobility, or light industrial assets
  • Demonstrated success in developing ERP systems in a business, not just maintaining systems
Skills & Competencies
  • Strong commercial acumen with the ability to balance growth and profitability.
  • Strategic thinker with a hands-on execution mindset.
  • Excellent leadership, communication, and stakeholder-management skills.
  • Comfortable operating in a fast-growing, entrepreneurial environment.
  • Data-driven, structured, and process-oriented.
  • Confident in engaging at both operational and board/executive level.
Personal Attributes
  • Accountable and ownership-driven.
  • Decisive, resilient, and outcome-focused.
  • Customer-centric with a strong service mindset.
  • Comfortable building structure where none exists.
Skills and Qualifications:
  • Proven experience in systems implementation.
  • Strong ability to drive change management.
  • Strong communicator, who is methodical and process driven 
Measures of Success:
  • Implementation Strategy per division
    • Identify baseline / current position of ERP usage
    • Adoption strategy
    • Training Strategy
  • Delivered milestones in line with the implementation strategy.
  • Budget alignment 
  • 100% user adoption within 12 months
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